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All times listed on the agenda are Eastern Standard Time.

11:30am- 11:35am

Welcome and Introduction

Bob Bragdon, Publisher Emeritus, CSO, Foundry, an IDG Inc. company

11:35am - 12:05pm

Turning Innovation from an Academic Exercise into an Everyday Skill

In this presentation, Terry Jones explores the fundamentals of innovation and gives leaders simple but powerful ideas they can use to create a more innovative organization. Drawing from his experiences as the founder of Travelocity.com and founding Chairman of Kayak.com, and now his new venture Wayblazer.com, Jones helps audiences turn innovation from an academic exercise into an everyday skill. The stories from his career and personal experiences not only provide well- chosen real-world illustrations of how challenging, and ultimately rewarding it can be to gather a team and establish a culture that is open to change, he gives audiences step-by-step plans to create it.

Terry Jones, Founder, Travelocity.com; Founding Chairman, Kayak.com

12:05pm - 12:25pm

Live Discussion: Turning Disruption into Innovation

As Terry says, “My innovation is YOUR disruption. It is only disruption because YOU didn’t do it!” Drawing from his experiences with several startups and as the founder of Travelocity.com and founding Chairman of Kayak.com, Terry will answer your questions about how to turn disruption into innovation.

Terry Jones, Founder, Travelocity.com; Founding Chairman, Kayak.com

Moderated by:

Anne McCrory, Group Vice President, Customer Experience & Operations, Events, Foundry, an IDG Inc. company

12:25pm - 12:55pm

Striking the Balance Between Intuition and Information

Today’s leaders have access to reams of data, so why are they still making bad decisions? Because they fail to strike a balance between trusting their gut and analyzing the information at hand. The next generation of leaders need better tools to make decisions amid rising uncertainty. Join this session to understand how to think beyond big data and make better decisions in the moments that matter.

Oded Netzer, Vice Dean of Research and the Arthur J. Samberg Professor of Business, Columbia Business School

Christopher Frank, Vice President of Global Marketplace Insights, American Express; Adjunct Professor, Columbia University


12:55pm - 1:15pm

Wearing Many Hats: CIOs Need to Be More Than Just the Title on Their Business Card

The role of technology is at a major inflection point and thought-leading enterprises integrate elements from the traditional roles of Chief Digital Officer, CIO, CTO, Chief Architect, Chief Data Officer and Chief Innovation Officer under a new breed of technical leader. This new breed must be skilled in storytelling, teaching/coaching and marketing, as well as being an entrepreneur, digital leader and experienced executive. Hear how Claus T. Jensen, the Chief Innovation Officer at Teladoc Health, uses these skills to motivate and develop a high-caliber global team to build and develop the tech, products and services that transform and connect the healthcare experience for healthcare consumers, making a real difference in people’s lives.

Claus T. Jensen, Chief Innovation Officer, Teladoc Health

Sifting Through the Complexity and Criticality of Software Accountability

In her more than 30-year career in information security, Deborah Wheeler has seen companies fined, sued, and shamed in the media when the software they use contains code that leads to a breach or breakdown. Yet the software companies that write the code are not held accountable. Join us to better understand why there needs to be stronger regulation to ensure appropriate accountability, and how regulators, consumers, industry, and researchers fit into the puzzle of risk and repercussions.

Deborah Wheeler, CISSP, SVP & CISO, Delta Airlines

Interviewed by: 

Beth Kormanik, Event Content Director, Foundry, IDG
Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company

1:15pm - 1:25pm

Networking Break

1:25pm - 1:50pm

Applying Cutting Edge Technology to Support a Remarkable Growth Story

Join Julia and Eric as they discuss a remarkable growth story at Align Technology and a key element of that growth, the award-winning i360 project. You will hear about the technical and innovative aspects of this project and the story of remarkable project execution. The resulting application is a direct outcome of things done right throughout the process, with lots of key learnings to share.

Eric Brown, VP Americas Technology, Align Technology

Interviewed by:

Julia King, Contributing Editor, Computerworld/CIO, Foundry, an IDG Inc. company

1:50pm - 2:15pm

A Holistic Program Driving Better Security Through a Zero Trust Model

This candid conversation with Stephanie Franklin-Thomas and Ivelisse Torres will help IT and security executives understand the importance of creating a holistic program using people, processes, and technology to improve security, security awareness, and overall security relationships across the organization. Tips for effective collaboration and communication with various stakeholders will be discussed. Strategic and operational perspectives sharing key learnings that are driving business results and improving the enterprise security posture will help you plan for a secure future using a zero trust model.

Stephanie Franklin-Thomas, Senior Vice President and Chief Information Security Officer, ABM Industries
Ivelisse Torres, Senior Director, Cyber Security, ABM Industries

The FedEx Mobile First Strategy

Join Robert Minford to hear how the use of innovative and intuitive mobile technology provides exceptional efficiency and unparalleled system performance for FedEx. Over 455,000 flights to-date use the award-winning Electronic Maintenance Release (eMR) to reduce administrative workload, ensure compliance, and optimize safety procedures. Information about key performance metrics used to monitor progress, adoption, and compliance are valuable examples that can be adapted for all industries.

Bob Minford, VP, Airline Technology, FedEx Services


2:15pm - 2:30pm

Intelligent Automation as Part of Your Enterprise Digital Strategy

UiPath’s Daniel Poor will explore how intelligent automation complements core transactional systems’ value – as well as how it can dramatically lower time, effort and cost basis to make new things possible. Does your organization’s process improvement approaches require a new mind-set? Join us to evaluate your current tactics and learn how to reap the best benefits.

Daniel Poor, Strategy & Value Practice Leader, UiPath

2:30pm - 3:00pm

Understanding How Climate Risk Impacts Your Business End-to-End

In this timely presentation, Mekala will share data-rich research focused on the nature and magnitude of physical risks across sectors and geographies, and of the transition to net-zero emissions. She will discuss implications for companies, along with the data and technology opportunities that exist for organizations.

Mekala Krishnan, Partner, McKinsey Global Institute

3:00pm - 3:22pm

Identifying Next Gen Tech Opportunities and Keeping it Real

From definitions, to how to best identify opportunities, deployment strategies that deliver desired outcomes, and regulatory issues to be aware of, Phillip will provide the information you need to chart a course toward Web3 and the Metaverse for your organization.

Phillip Silitschanu, Research Director, Worldwide Blockchain, Cryptocurrency, NFT, & Web3 Strategies, IDC

3:22pm - 3:30pm

Innovation Agenda’s Lightning Insights

Join us for a series of three-minute presentations from industry executives to hear a multitude of perspectives and services in record time.

Welcome to Okta Workforce Identity Cloud, presented by Okta

Aware The Collaboration Intelligence Platform, presented by Aware

3:30pm - 4:00pm

Navigating Organizational Politics Using Influence and Diplomacy

Dealing with workplace dilemmas is an unavoidable fact of life, no matter where you sit on the company org chart. IT professionals who recognize the need to build high-level support, develop key alliances, deal with opposition, and influence critical decisions, are more likely to be perceived as high performing leaders. This interactive fireside chat will provide you with the awareness, practical skills, and tangible tools to build your influence and agility skills so you can work more effectively and forge alliances throughout your organization.

Neal Sample, Former EVP & CIO, Northwestern Mutual

Interviewed by:

Dan Roberts - Host, Tech Whisperers Podcast
Dan Roberts, Host, Tech Whisperers Podcast; CEO, Ouellette & Associates

Always On

Always On Sessions (available as of December 6)

How to Boost Productivity Through IT

Eila Shargh, Director, Solutions Product Marketing, Workforce, Okta

Unlocking Collaboration Without the Risk

Chris Plescia, Chief Technology Evangelist, Aware
Kaitlyn Debelak, Head of Customer Success, Aware