Shail is recognized as a thought leader, board member and operating executive in RPA & Intelligent Automation. He writes extensively about digital transformation & automation and has served as a CMO & Chief Customer Officer of three leading automation firms, helping shape the industry. Shail founded & runs VOCAL (Voice of the Customer in the Automation Landscape) a peer-powered global customer council of decision makers in the world of Automation, from over 60 global companies.  Follow Shail on LinkedIn and Twitter.