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Rob Carter joined FedEx in 1993. Shelia Anderson joined Aflac in 2022. These two extraordinary leaders both lead with integrity and intent but face different challenges and opportunities related to their organizational tenure and the industries they operate in. In this opening session of the CIO 100 Masterclass, you will benefit from hearing them discuss a range of topics covering issues such as: why it’s critical to determine your most important customer experiences and then build your talent to deliver on those experiences; ways to ensure that innovation can come from anywhere in your organization; how to have the right conversations at the leadership level and carry those messages throughout your organization to get alignment. In other words, the big and small ways you can be effective every day.