Head of Customer Success
Have you ever experienced a situation at work where a product isn’t usable or doesn’t make sense? Suddenly, you’re frustrated because the product that is supposed to help you, actually creates more work. At Aware, Kaitlyn’s#1 priority is to ensure our customers never experience this frustration. Prior to joining Aware, Kaitlyn spent more than five years at Nationwide Insurance across a variety of roles. Kaitlyn’s unique makeup and breadth of experience allows her to better understand our customers’ problems and to develop a product strategy to maximize their return on investment. With an extensive user experience design background and 10 years working in IT, coupled with a deep understanding of Organizational Change Management, Kaitlyn works seamlessly alongside all facets of the company, from Engineering to Sales, and everything in between. Kaitlyn is passionate about an effortless experience, learning from both her colleagues and clients, and building strong relationships along the way. In her mind, this is the recipe for success. Kaitlyn lives with her husband in Clintonville, Ohio, where she spends time decorating her 1925 Craftsman-style home and enjoying all that Columbus has to offer.