Gareth Ross

Head of Enterprise Technology & Experience
Massachusetts Mutual Life Insurance Company

Gareth Ross joined MassMutual in 2008 and has worked in a broad set of roles over the past decade. These roles included stints in Financial Planning and Analysis, Enterprise Risk Management, Corporate Strategy with a focus on Asset Management and International. His most recent role as Head of Customer Experience, focused on digital customer experience and encompassed Data Science, Brand and Advertising, Digital Experience and the creation of a digital end-to-end solution. This included HavenLife, a platform that allows customers to buy high-quality, affordable term life insurance online, as well as a new business line serving middle market retirees. As head of the Enterprise Technology and Experience Group, Gareth is responsible for all technology across the company, inclusive of digital experience, the creation of new platforms and MassMutual’s direct to consumer efforts.
Prior to MassMutual, Gareth worked in private equity in New York / San Francisco and for General Motors in New York. His educational background includes a joint MBA from Wharton and an MA from Penn in Chinese studies. Before his MBA, Gareth worked in consulting, for the World Bank and for Fidelity Investments. He is fluent in Chinese, has lived and worked in China, is an Irish citizen and was born and raised in South Africa. Gareth lives in Amherst, MA with his wife and two children.