|
| Welcome and Opening RemarksLocation: Palos Verdes Ballroom
|
|
|
1:00 - 1:30 PM
| How Hertz Creates Business Resilience with Technology and Culture Opal Perry, CIO, Hertz
Providing quality car rental services for more than 90 years, Hertz is a worldwide leader. To be a recognized player in the travel industry for so long means that the organization relies of core principles to not only guide the organization, but the technology that supports it. Join us to learn how they’ve built a strategy around customer centricity, engineering excellence, and collaboration that supports overall business resilience.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.
|
|
|
1:30 - 2:00 PM
| The Infrastructure Strategy Behind Salesforce’s Business ResilienceJ. Lance French, SVP, Technology Office, Business Technology, Salesforce
With 55,000 employees, Salesforce relies on key principles of people, process and technology to apply the right mix of IT infrastructure to reliability support the business. When you add the need to rapidly shift from in person to virtual experiences for employees and customers at scale, these principles become even more relevant. Join us to learn how they reinforce continuity in the face of dramatic change across the business landscape.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.
|
|
|
2:00 - 2:20 PM
| Tuesday’s Networking Break & Business Resilience Discussion GroupHere’s how to spend the networking break:
• Join the discussion group with host Derek Hulitzky and Computerworld Executive Editor Ken Mingis to learn about the top 7 IT leadership lessons learned during the Covid-19 pandemic and share your own. Seating is limited so hop on over to the Discussion Group section!
• Take a spin through the Solution Providers area to learn more about our sponsors, book meetings with their team, and access videos, articles and more.
• Visit CIO Resources for a curated selection of content from cio.com. Or join live discussion group to socialize, make new connections and share insights on a variety of topics.
|
|
|
2:20 - 2:45 PM
| How OCC Masters Technology Resilience to Minimize Risk in Options TradingDavid Hoag, CIO, Options Clearing Corporation
For 45 years, the Options Clearing Corporation (OCC) has been the only clearinghouse for all U.S. equity options trades. By serving as the buyer to every seller and the seller to every buyer in options trading, OCC manages risk for them. Join us to learn how technology resilience at OCC is part of its DNA, thereby ensuring confidence in the financial markets and the broader economy.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.
|
|
|
2:45 - 3:10 PM
| The Art of AI-powered Automation: Shifting IT Hours on Mundane Tasks to High ValueJerry Cuomo, IBM Fellow, VP, CTO, IBM Automation
Now, more than ever, we appreciate the value of human time. In fact, innovations in AI-powered automation are allowing us to automate many mundane IT operations tasks — ultimately creating a more resilient, post-pandemic IT infrastructure. It’s expected that by combining automation with AI in 2022, businesses will release $134 billion in labor value. Join us to learn how you can capitalize on this by using machine learning and AI to help collect and analyze operational data to optimize your processes.
Click here to watch session!
|
|
|
3:10 - 3:15 PM
| An OutSystems Demo: How to Build Applications QuicklyTaka Torimoto, Solutions Architect, OutSystems
OutSystems is a modern application platform that enables organizations of all sizes to deftly tackle any kind of critical application — from legacy modernization, process automation, and workplace innovation to customer experience transformation. Join us for this demo to see how you can use the OutSystems platform to build applications quickly, build them right, and build them for the future.
Click here to watch session!
|
|
|
3:15 - 3:45 PM
| How the World’s Top Chipmaker Creates Resilience for 110,000 Global EmployeesArchie Deskus, SVP and CIO, Intel
Over the past year, IT leaders have worked more rigorously than ever to ensure that their employees have access to critical business services they require to do their jobs. But the business resilience inspired by the pandemic is also necessary to establish and maintain relationships with customers, who are increasingly looking to interact with their brands via digital channels. Join us to hear about the work Intel’s done to ensure that 110,000 employees can continue to work remotely, while continuing to win, serve and retain customers.
Interviewed by: Clint Boulton, Senior Writer, CIO.com, IDG Communications, Inc.
|
|
|
3:45 - 4:00 PM
| Industry Outlook with ServiceNow: Resiliency, Transformation, and CollaborationBrian Emerson, VP, Product Management, IT Operations Management, ServiceNow
There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation — and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction.
Interviewed by: Charles Pelton, Contributing Editor, CIO
Click here to watch session!
|
|
|
4:00 - 4:25 PM
| Building Digital Resilience at CommonSpirit HealthSuja Chandrasekaran, EVP & Chief Digital Officer, CommonSpirit Health
CommonSpirit Health is made up of thousands of physicians, advanced practice clinicians, nurses, and staff delivered across a system of 137 hospitals and more than 1,000 care centers serving 21 states. Join us for this session to learn how their digital initiatives enhance the quality of care for their patience communities, and how they thrive on a culture of innovation, growth and resilience.
Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media
|
|
|
4:30 - 4:55 PM
|
How a Critical Player in Global Pandemic Response Relies on Cultural and Technology ResilienceScot Lindsey, CTO, Eli Lilly & Co.
For 145 years, the global pharmaceutical Eli Lilly & Company has relied on a culture of resilience for reliability and success. The world depends on Lilly to provide medicines and treatments across many generations, and the current pandemic is no exception. Join us as we explore how technology is critical to support Lilly’s ongoing business, and how it’s played a key role in global pandemic response.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.
| The Role of Business and Technology Resilience for The Washington PostShailesh Prakash, CIO and VP, Digital Product Development, The Washington Post
Unlike many other industries, media is used to ongoing change with the news cycle, the platforms its customers use, and changing business conditions. But core principles that leverage technology are what keep properties like The Washington Post relevant across the decades. Join us to learn how technology plays a key part in their overall business resilience.
Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media
|
|
|
|
4:55 - 5;20 PM
|
How Discount Tire Leverages Technology and Culture for Business ResilienceGary Desai, CIO, Discount Tire
It took just two weeks after the pandemic struck for Discount Tire to change almost everything about how it interacts with customers in its 1000-plus stores across the country. Now, the company is expanding its use of cloud technology and microservices architecture to make many of these changes permanent with an eye toward gaining even greater operational efficiencies and enhanced customer service. Join us to learn how all of this is not only simplifying how customers interact with the organization, but reinforcing business resilience.
Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc.
| How Lexmark Maintains Business Continuity While Adapting to Changing Business ConditionsVishal Gupta, CTO and CIO, Lexmark
Lexmark creates innovative IoT- and cloud-enabled imaging technologies that help customers in more than 170 countries worldwide achieve print simplicity, security, savings and sustainability. Join us to learn how they’ve adapted their business resilience models in the face of today’s changing business conditions.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.
|
|
|
