Annette Miesbach, Senior Product Marketing Manager, NICE CXone
Today’s self-service interactions aren’t without challenges. Instead of making customers happy around the clock with fast and easy ways to resolve their issues, they don’t always meet customer expectations. But data can help. Join us as we describe ways to create frictionless customer interactions using data across the customer journey. We’ll discuss: how to operationalize customer data to improve self-service interactions; ways to help your agents to create more satisfying interactions; and the results you can expect.