Dana Shalev, Head of Product Marketing, Nice.com
Job satisfaction of contact center agents is key – not only is their role on the front lines more critical than ever, but turnover is high, making it imperative that you equip them with the best employee experience and tools that will allow them to produce superior results. In the ever-increasing complexity of their calls, they need the next best answer along with the ideal sentiment and action. Join this session to learn more and watch a demo about how NICE solutions can make your agents both satisfied and exceptional.