Improving IT Service Management with Generative AI

Employees, customers, and IT staff are looking for a more seamless, efficient, consumer-friendly approach to managing service tickets. Freshworks recognizes this trend for both large and smaller organizations with an AI-assisted, self-service approach to ITSM – whether the issues come from workers or the connected machines that support the company. What are best practices for enterprise service management – and how can you reduce support complexity and cost?

David Flesh, Vice President – Product Marketing, Freshworks

Interviewed by:

Charles Pelton, Contributing Editor, CIO, CSO, Network World, Foundry, an IDG Inc. company