Shail Khiyara, Operating Advisor, Peakspan Capital and Founder, VOCAL
Rickard Wieselfors, Head of Automation & AI, Ericsson AB
This fireside chat will offer plenty of tips to ensure that your automation programs scale and don’t fail. Focusing on the metrics required to measure success, we will cover: correctly selecting processes to automate; understanding the importance of cultural transformation; ways to overcome passive resistance; and how to measure customer experience. Organizations that efficiently manage these inputs and outputs can maximize their business objectives and make their programs soar.
Moderated by: John Gallant, Enterprise Consulting Director, Foundry, formerly IDG Communications