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Leading the Buildout of an Intelligent and Automated Workforce

Penelope Prett, CIO, Accenture

With more than a half-million employees around the world, Accenture is a global professional services company with experience across more than 40 industries. Over 200 internal IT operations teams at Accenture operate more than 900 applications, and to address the resulting demand on resources, Accenture created a touchless operations program to supplement IT operations teams with an “intelligent automated workforce.” Join us to learn what’s required to lead an effort like this.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

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