Innovating to offer new services is key to customer and employee satisfaction, not to mention growth for businesses. Join IDC Canada’s Megha Kumar and CIO Award winners Durham Region, Electrical Safety Authority and United Way Greater Toronto for a look at how they developed new innovative capabilities to improve customer, employee and donor experiences respectively. You’ll learn about the business need, the processes and technology involved, and how the teams embraced the challenge of driving new capabilities. Immediately following this session, join the interactive group discussion with our panelists to learn how to put digital innovation in place to work in your organization.
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