Foundry. Formerly IDG Communications. Foundry. Formerly IDG Communications.
  • In-Person Events
    • FutureIT Series
    • CIO100 Symposium & Awards
    • CSO50 Conference + Awards
    • Dinners
    • Keynotes & Cocktails
  • Virtual Events
    • Summits
    • Roundtables + Custom events
  • Leadership events + Awards
  • Sponsorship
  • Contact

How DISH Network’s myCONNECTION Upgrades Their Customer and Employee Experience

David Downing, VP, IT Digital Solutions, DISH Network
Duncan McCloud, Director, Agent & Partner Solutions, DISH Network
Suma Nallapati, SVP & CDO, DISH Network
Atilla Tinic, SVP & CIO, DISH Network

DISH Network CIO Atilla Tinic and his leaders created myCONNECTION for call center agents and field technicians to remove friction between agents and customers. This ambitious project meant large swaths of the organization would focus on consolidating 30 applications with digital technology to improve the agent and customer experience — across just four intuitive applications. Join us to learn the story behind including lessons learned, and where DISH Network is headed with the future of work.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

 

Click here to view this session! 

Wish to attend an upcoming event as a participant?
Get in touch.

Sign up now

CONTACT

Debra Becker
Senior Marketing Director, Foundry North America Events
debra_becker@foundryco.com

 

Connect

Get the latest updates at #CIO

Follow

twitter facebook linkedin
Foundry. Formerly IDG Communications
© 2023 IDG All Rights Reserved
Privacy Policy
CIO, Computerworld, CSO, InfoWorld, Networkworld