David Downing, VP, IT Digital Solutions, DISH Network
Duncan McCloud, Director, Agent & Partner Solutions, DISH Network
Suma Nallapati, SVP & CDO, DISH Network
Atilla Tinic, SVP & CIO, DISH Network
DISH Network CIO Atilla Tinic and his leaders created myCONNECTION for call center agents and field technicians to remove friction between agents and customers. This ambitious project meant large swaths of the organization would focus on consolidating 30 applications with digital technology to improve the agent and customer experience — across just four intuitive applications. Join us to learn the story behind including lessons learned, and where DISH Network is headed with the future of work.
Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.