Justin Skelton, CIO, DINE Brands
While quick-service restaurants pivoted quickly to delivery apps and takeout, casual dining restaurants faced different challenges. To create more customer-facing capabilities, IHOP and Applebee’s managed their journey by moving applications and legacy infrastructure to the cloud. Join us as we discuss the leadership strategies necessary to get buy-in – like engaging individual franchisees all the way to the board of directors – along with managing cloud pilot programs, moving to automation, and capitalizing on how leadership and teams are changing.
Interviewed by: Derek Hulitzky VP, Content Development & Strategy, IDG Communications, Inc.