Ken Solon, EVP, CIO & Head of Digital, Lincoln Financial Group
Ranked 187 on the Fortune 500, Lincoln Financial Group serves more than 17 million customers with retirement, insurance and wealth protection expertise. The organization has realized many benefits of digitizing across the organization from the outside in to improve the customer experience. Join us to understand how AI, machine learning and robotic process automation play key parts in this effort — and enable upskilling of talent across the organization to modern areas of need.
Interviewed by: Clint Boulton, Senior Writer, CIO.com, IDG Communications, Inc.