In our race for digital transformation and efficiency, the principle ‘work smarter, not harder’ is increasingly crucial. Yet, it’s often overlooked. IT initiatives are often burdened with long-term visions, extensive change management, and growing tech stacks – all under the banner of modernization, yet often at the expense of users. In this session, Jason Cassidy, CEO of Shinydocs, will offer practical advice for immediate efficiency gains and share examples from organizations that prioritized user experience and optimized their operations to make big progress through small user experience wins.