Meredith Whalen, Chief Research Officer, IDC
Digital initiatives in 2020 are strained as organizations stress-test their systems, cultures, and customer engagement models. While much was accomplished in the pandemic’s early weeks, shortcomings prevailed. Analytical models couldn’t keep up with rapid business change. Widespread work-from-home models exposed security gaps. And too many resources were thrown at business processes not fully digitized. Join IDC Chief Research Officer Meredith Whalen as we reveal strategies to get back on track.