Future of Work: Meeting New Expectations for Employee- and Customer Experience Alike
Location: Palos Verdes 8
The modern workforce is anchored by the hybrid work model and does not want to accept the pre-pandemic workplace anymore — they want greater flexibility and autonomy in where they choose to work and how they use their time. To gain a competitive advantage, brands need to gain a deeper understanding of how every individual is adapting to work in this new era. Customers, too, are demanding service levels and experiences that were not the norm before the pandemic. To meet some of these new business requirements, employees need modern tools and the empowerment to do their jobs as required. In this session, we will explore how organizations strive toward this future of work and examine how an enhanced employee experience can lead to the same for customers.
