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Driving Service Desk Efficiency with Machine Learning and AI

Anupam Khare, SVP & CIO, Oshkosh Corporation, Inc.

Ranked 395 on the Fortune 500, Oshkosh Corporation is a leading manufacturer of specialty vehicles and truck bodies for access equipment, defense, fire, emergency, municipal, refuse hauling, concrete placement and airport services. To drive efficiency with automation, they’ve transformed their service desk. Join us for this session to hear how they leverage machine learning and AI to reduce the number of incidents by 47 percent while increasing speed to resolution from days to minutes.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc.

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Debra Becker
Senior Marketing Director, Foundry North America Events
debra_becker@foundryco.com

 

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