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Creating Business Value at the Intersection of Customer and Employee Experience

Yelena Pevzner, CIO, Corporate Technology, Ally

Does employee experience drive customer experience? Hear from Ally, a fully digital bank, why they are putting an innovation focus on employee experience, why they believe EX drives CX, and what metrics are important to measure related to employee experience. Yelena will also share her thoughts about how and where to automate to enhance employee experience, challenges faced from an IT perspective, and top priorities in 2022 for enhancing employee experience.

Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc.

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Debra Becker
Senior Marketing Director, Foundry North America Events
debra_becker@foundryco.com

 

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