Yelena Pevzner, CIO, Corporate Technology, Ally
Does employee experience drive customer experience? Hear from Ally, a fully digital bank, why they are putting an innovation focus on employee experience, why they believe EX drives CX, and what metrics are important to measure related to employee experience. Yelena will also share her thoughts about how and where to automate to enhance employee experience, challenges faced from an IT perspective, and top priorities in 2022 for enhancing employee experience.
Interviewed by: Julia King, Contributing Editor, Computerworld/CIO, IDG Communications, Inc.