Pat Calhoun, CEO, Espressive
In today’s COVID-19 world, conversational AI has become a game changer for enabling IT to dramatically reduce costs while increasing workforce productivity and satisfaction. While much emphasis is placed on the science of human language and the complexity of building language models for virtual support agents (VSAs), the science of conversation isn’t emphasized enough. Join us for this session to understand the key requirements for conversational AI that enable help desks to truly transform.