Martha Poulter, CIO, Royal Caribbean
While vacationers go on cruises to relax and unplug, the reality is that technology fuels many of their interactions, from dining to shopping to shore excursions. With 75 percent of its fleet operational since last summer as the world eased back into travel again, Royal Caribbean’s IT team used pandemic-era downtime to solve a number of business challenges around using cloud-based technologies and systems when operating on the open sea — one of the few places in the world without persistent connectivity. Join us to learn how the company uses a mix of cloud, edge computing and satellite solutions to deliver seamless customer experiences whether ships are in port or untethered on the open ocean dealing with adverse weather conditions. We’ll also explore the company’s advancing data strategy and how it’s powering new marketing capabilities as well as other insights on resiliency, staff development, and more.
Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media