Brian Emerson, VP, Product Management, IT Operations Management, ServiceNow
There’s a direct connection between many organizations’ accelerating push towards digital transformation and resiliency. This session takes data, collaboration, and automation — and explores their link to operational resilience. Two business goals are highlighted: a customer- and user-first and creating new service delivery models for top-line and bottom-line growth. It’s important to promote better workflows by collaborating with greater efficiency and higher rates of satisfaction.
Interviewed by: Charles Pelton, Contributing Editor, CIO