Benchmarking: Service Excellence & Efficiency

As CIOs face pressure to drive digital transformation with limited resources, IT leaders must make crucial improvements, implementing tools to drive digital transformation. Subhashree Veeraraghavan discusses how benchmarking helps in strategic resource allocation. Key takeaways: Measuring and tracking 7 service management KPIs, how to enhance employee experience, and how Freshworks customers achieve fast time-to-value with their ITSM solution.

Subhashree Veeraraghavan, Manager, Product Marketing, Freshworks