CIO’s Future of Work Summit 2023: Agenda

All times listed on the agenda are Eastern Standard Time.

How to Recession-Proof Your IT
This session will highlight the simple steps you can take to ensure your IT and service desk team not only weathers the recession but also drives employee productivity, operational efficiencies, and even cost reductions at a time when your business needs it most.

Luis Dunn, Solutions Consultant, Nexthink

Edgar Padua, Solutions Consultant, Nexthink
Empower Your Workforce through Cyber Resilience
The productivity of your workforce relies on your employees’ ability to leverage their endpoints and network access to conduct their day-to-day tasks. However, the complexity of the new work-from-anywhere era creates unique challenges for companies when it comes to maintaining the necessary visibility and control across endpoints, applications, and network connections to minimize digital disruptions. Leading digital enterprises are leaping ahead with a new strategy called cyber resilience. Find out how you can become cyber resilient by empowering your workforce.

Torsten George, Cybersecurity Evangelist, Absolute Software
AI's Impact on Customer Experience
Generative AI can help businesses scale and innovate. Hear from Barak Eilam, NICE CEO, on how AI trained on industry-specific data unlocks the ability of AI to serve brand-specific needs.

Barak Eilam, CEO, NICE
Exploring Solutions That Comprise a Comprehensive Ransomware Strategy
In 2023 a variety of siloed security tools will fail at stopping the next ransomware attack. What you need is a comprehensive ransomware prevention and recovery strategy where many tools integrate and work together to combat the ransomware threat. Join us to learn about the ecosystem of security and data protection tools that integrate and ensure that you meet all the best practices of a comprehensive ransomware defense, prevention, and recovery strategy.

Jeffrey Gardner, Practice Advisor, D&R, Rapid7
Unlocking Collaboration Without the Risk
As companies have moved to remote and hybrid environments, collaboration tools (such as Slack, Teams, Workplace by Meta, etc.) have become integral to the way we do business. The swift adoption of this technology and the vast amounts of data it generates, has left organizations with serious blind spots in security and compliance.

Now, there is a new framework for modernizing enterprise collaboration. One that mitigates the risks while surfacing opportunity in the form of transformational business intelligence – capable of empowering modern organizations with authentic insights that open the door to more informed decision making.

In this session, we discuss how to protect and enhance your collaboration security, compliance, and information governance capabilities, strategies to get the most out of your investment in collaboration technology with operational and people intelligence, and ways to make impactful decisions and keep your finger on the pulse of your organization.

Chris Plescia, Chief Technology Evangelist, Aware

Kaitlyn Debelak, Head of Customer Success, Aware
Unlocking Secure BYO-PC for Remote Workers
Remote work has become a staple for most businesses, yet many IT and security teams are still looking for a better way to keep it secure. Learn about a new way to secure remote work on any user-owned or unmanaged PC or Mac without the complexity and cost of virtual desktops or having to lock down every computer. In this session, you’ll learn how to:
- Overcome challenges of securing remote work
- Secure work for remote employees, contractors, offshore workers
- Eliminate the need for buying/managing/shipping laptops
- Meet compliance standards and keep sensitive data secure
David Matalon, CEO and Founder, Venn

11:30am-11:35am

Welcome Remarks

Anne McCrory, Group Vice President, Customer Experience & Operations, Events, Foundry, an IDG Inc. company

11:35am-12:15pm

The Radical Next: Designing the Organization of the Future

Workplaces have hit the point of radical evolution on the exponential curve. Futurist Sam Rad (Samantha Radocchia) will take you on a journey of what she calls our “Radical Next” future, empowering you to envision the changes to come so that you may not only survive but more importantly thrive through accelerating change. She will address collaboration with our artificial intelligence and autonomous colleagues, the shift away from hierarchical organizational structures, and the technology, systems, and careers of the future. Join us for a near-term look at the future of work that will prepare and inspire you to meet the changes and challenges ahead.

Samantha Radocchia, Futurist, Award-Winning Speaker, Best-Selling Author & Technology Pioneer

12:15pm-12:35pm

Live Discussion with Samantha Radocchia

Now it’s your chance to join the conversation with futurist Samantha Radocchia. Bring your big questions on how societal, cultural, and technological changes will affect our work lives. Or we can cover generative AI, the metaverse, or the details of SamRad’s virtual clone. The focus of this live, moderated discussion will be up to you.

Samantha Radocchia, Futurist, Award-Winning Speaker, Best-Selling Author & Technology Pioneer

Moderated by:

Beth Kormanik, Event Content Director, Foundry, IDG

Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company

12:35pm-1:00pm

Is There an Easier Way to Manage and Remediate Risk?

The challenges cybersecurity teams face include budget constraints and competing for talent. On the technology side, there are too many legacy risk tools, increasingly complex infrastructure and applications stacks, and an average of 75 security tools in many companies. The solution starts with visibility gleaned with insight from a single pane of glass. Today’s prevention and remediation now include a high degree of automation and data analytics augmented by AI and machine learning.

Jason Mical, Field Chief Technology Officer, Americas, Rapid7

Interviewed by:

Charles Pelton, Contributing Editor, CIO, CSO, Network World, Foundry, an IDG Inc. company

1:00pm - 1:25pm

Making Intelligent Automation Work at Scale

Six years into its automation journey, AT&T has implemented more than 3,000 bots, developed an automation center of excellence, and realized a 20x return on investment. Join CIO Senior Writer Thor Olavsrud for a conversation with Mark Austin, vice president of data science at AT&T, about how the telecom titan has made intelligent automation part of its business process DNA.

Mark Austin Ph.D., VP, Data Science, AT&T Chief Data Office

Interviewed by:

Thor Olavsrud, Senior Writer, CIO.com, Foundry

1:25pm - 1:50pm

Game Changer: Deploying Gen AI to Maximize Customer Experience

Learn how Gen AI-based software is enhancing customer interactions, enabling personalization, and augmenting service and support teams to deliver exceptional customer experiences efficiently. Success requires a strategy and technologies that engage and empower the CX workforce rather than squeezing out more output.

Dana Shalev, Director of Product Marketing, NICE WEM LOB

1:50pm - 1:55pm

Break

Now’s the time to grab your coffee, visit sponsor booths, or answer a couple of emails.

1:55pm - 2:20pm

What Your Next-Gen Workforce Could Look Like

New technologies may require new job titles. In the world of AI, that could mean creating roles for prompt engineers, AI compliance specialists, AI product managers, AI data annotators, or AI ethics advisers. What’s already showing up in the field? In this session, you’ll get a big-picture view of how major companies are reorganizing their workforces to recruit for new roles – or tweaking existing roles to require skills with emerging technologies.

Justin Martinez, Practice Leader, Technology Officers Practice, Korn Ferry

Interviewed by:

Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company

AI & the Promise of Productivity: Creating a Better Workplace Experience

When touting the benefits of generative AI, proponents often mention its ability to take on mundane tasks, leaving employees to complete higher-level, more interesting work. So how do you do that? Join us to learn how human resource and IT leaders can use AI tools, such as ChatGPT or Bard, to help employees enhance their productivity. This conversation will tackle some of the tough questions around AI, including potential pitfalls and challenges, as well as provide advice about what to ask when purchasing generative AI and other AI tools.

Bradley Cooper, AVP, Technology, SASR Workforce Solutions

Niranjan Ramsunder, Chief Technology Officer, UST

Moderated by:

Lucas Mearian, Senior Writer, Computerworld, Foundry, an IDG Inc. company

2:20pm - 2:50pm

From Shadow IT to Shadow AI: How to Gain Visibility and Rein in Unauthorized Usage

What you don’t know can hurt you when it comes to employees using generative AI tools like ChatGPT without guardrails set up by their organizations. The risks range from compromised intellectual property to regulatory penalties to copyright infringement, which could have serious consequences. Learn about proven strategies that scale from strict restrictions to controlled pilot projects to make smart use of this emerging and powerful technology.

Max Chan - skilled, visionary technology executive serving as the Chief Information Officer (CIO) at Avnet

Max Chan, CIO, Avnet

Daniel Saroff - Group Vice President of Consulting and Research at IDC

Daniel Saroff, GVP, Consulting and Research, IDC

Moderated by:

Stan Gibson, Principal, Stan Gibson Communications

2:50pm - 3:05pm

Deliver a Cost-Effective, Sustainable & High-Quality Digital Workplace

The impact of accelerated digital transformation and hybrid work means that constantly building the IT team to manually address every issue as it is reported is no longer sustainable. In this session, we will look at an alternative approach: creating an understanding of service delivery across your entire IT estate so you can see—and solve—issues before they disrupt employees’ work. We will look at real-world examples of how IT teams are applying visibility, AI-driven diagnostics, and automated remediation across critical transformation, incident management, and cost management projects.

Scott Pope, Business Value Architect EMEA, Nexthink

3:05pm - 3:30pm

Friend or Foe? What’s the role of automation and GenAI for the future of work?

All eyes are on generative AI now, dramatizing both the perils and the progress it will bring for the future of work. Lost in this focus is a conversation about the complexities of automation and what they mean for work culture, workspaces, and places. Join Amy Loomis as she shares data and insights from IDC’s most recent global research studies, exploring how automation, AI, and GenAI are addressing and driving the need for skills development, improved operational work strategies, and employee engagement.

Amy Loomis, Research Vice President, Future of Work, IDC

3:30pm -3:45pm

Future of Work Lightning Insights

Join us for a series of five-minute market insights geared to solving your biggest challenges from Nexthink, Absolute Software, NICE, Venn, and Aware.

5 Minute Webinar: Get Back 50% of Your Software Budget presented by Nexthink

Absolute: Empowering Tomorrow’s Workforce presented by Absolute Software

The Next Generation of NICE Enlighten AI presented by NICE

Securing Remote Work presented by Venn

The New Dataset Giving Employees a Voice presented by Aware

3:45pm - 4:10pm

From Automation to Reinvention

BigCommerce CIO Rosie Rivel explains how AI is changing the nature of work not only for software developers and other tech and non-tech employees of the Ecommerce platform but for its customers as well. Attendees will learn how the platform services provider is integrating AI into its internal business processes as well as its customer-focused platform to enhance the work people do while leaving repetitive and lower-level tasks to technology.

Rosie Rivel, CIO, BigCommerce

Interviewed by:

Julia King, Contributing Editor, Computerworld/CIO, Foundry, an IDG Inc. company

Always On Sessions

How to Recession-Proof Your IT

Luis Dunn, Solutions Consultant, Nexthink

Edgar Padua, Solutions Consultant, Nexthink

Empower Your Workforce through Cyber Resilience

Torsten George, Cybersecurity Evangelist, Absolute Software

AI’s Impact on Customer Experience

Barak Eilam, CEO, NICE

Exploring Solutions That Comprise a Comprehensive Ransomware Strategy

Jeffrey Gardner, Practice Advisor, D&R, Rapid7

Unlocking Collaboration Without the Risk

Chris Plescia, Chief Technology Evangelist, Aware

Unlocking Secure BYO-PC for Remote Workers

David Matalon, CEO and Founder, Venn

Agenda subject to change.