Agenda 2020

Symposium & Awards

Event Dates: August 17-18 & 24-25, 2021

Please find the agenda from our most recent CIO 100 Symposium and Awards which was held October, 2020. We are currently putting the finishing touches on our next installment to be held August 17-18, 24-25, 2021. Check back as we get closer to the event date.

1:00 - 1:05 PM

Welcome and Opening Remarks

Location: Palos Verdes Ballroom

Speaker: Chris Ritchie

Chris Ritchie, Vice President, North America, Foundry (formerly IDG Communications)

1:05 - 1:30 PM

The Critical Role of Technology Leadership in Uncertain Times

Eash Sundaram, Chief Digital and Technology Officer, JetBlue Airways

Ranked 398 on the Fortune 500, technology at JetBlue Airways is led by Chief Digital and Technology Officer Eash Sundaram. An esteemed alumnus of CIO’s Hall of Fame awards program, he’s steered the airline through an innovative era — along with this period of fluctuating and uncertain demand for travel and hospitality. Join us for this session as we discuss JetBlue’s journey of technology acceleration that balances the critical strength of culture, balance sheet and employee communications.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

1:30 - 1:50 PM

Securing Today’s Remote Working Environments

Loren Hudziak, Chrome Customer Engineer, Google

With COVID-19’s global proliferation, remote working strategies have become paramount to keep businesses running. Modern technologies and SaaS applications have helped make these strategies a reality, providing access to critical data wherever employees work. But this approach has also created new security challenges for IT departments that aren’t necessarily equipped to address them. Join us for this session as we discuss solutions to ensure your business can remain secure with remote work.

1:50 - 2:00 PM

Networking Break

2:00 - 2:20 PM

Using AI to Propel Digital Transformation Through the Pandemic

Cynthia Stoddard, CIO, Adobe

Organizations like Adobe are empowering remote employees and better serving customers with digital workflows – and, as a result, have unique perspectives on how the digital workplace might evolve when the pandemic begins to ease.  Join this fireside chat with Cynthia Stoddard, CIO of Adobe, to learn how Adobe uses AI to help Cynthia’s team drive a people-centered approach to digital transformation through the global pandemic.

2:20 - 2:50 PM

Why Remote Working is Critical for Building a High Performing Tech Organization

Paul Farnsworth, CTO, DHI Group, Inc.
Art Zeile, President & CEO, DHI Group, Inc.

What are technologists’ sentiments about working remotely? What can companies do to ensure their workforces are set up for success in the changing workplace landscape? Join DHI Group CEO Art Zeile and CTO Paul Farnsworth to hear answers to these questions and more from DHI Group’s proprietary research and data. They’ll also share how their tools and resources are helping technologists and employers manage careers and recruitment activity during the COVID-19 pandemic and beyond.

Moderated by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

2:55 - 3:40 PM

Making the Board Your Ally in Challenging Times

Suzanne Bates, CEO, Bates Communications and Author, Speak Like a CEO

CIOs’ evolving roles, and the demands of these challenging times, mean interacting differently with the Board of Directors. This requires a shift from delivering technical report-outs to educating, informing, and partnering to making strategic decisions. Join us for this live, interactive session as Suzanne Bates shares actionable tools and insights on how to speak like a leader and get results — whether you’re making a presentation to the Board, executive leadership, or other key stakeholders.

3:45 - 4:10 PM

Getting Back on Track: Five Digital Strategies for CIOs and the Business

Meredith Whalen, Chief Research Officer, IDC

Digital initiatives in 2020 are strained as organizations stress-test their systems, cultures, and customer engagement models. While much was accomplished in the pandemic’s early weeks, shortcomings prevailed. Analytical models couldn’t keep up with rapid business change. Widespread work-from-home models exposed security gaps. And too many resources were thrown at business processes not fully digitized. Join IDC Chief Research Officer Meredith Whalen as we reveal strategies to get back on track.

4:10 - 4:30 PM

The New Constant for IT is Change

David Sohigian, Chief Technology Officer, Workday

Covid is creating drastic and lasting impacts on business operations while dramatically changing the role of technology and IT teams going forward. IT has been thrust to the forefront of helping organizations navigate these unprecedented times, and we’ve spoken to CIOs about how they’ve responded to the crisis and managed this massive level of change. Join us for this session to hear what we’ve learned and how it’s valuable your business and its future.

4:30 - 5:00 PM

Live Chat: Advancing Women in IT

Does your organization have a leadership development program catered to advance women in IT? Join Kath Marston of the CIO Executive Council in the virtual Networking Lounge as she leads a discussion with all conference participants on  leadership development for women. You’ll learn what other organizations are doing and leave with tips for creating your own program.

Facilitator: Kathryn Marston, Group Vice President, Customer Experience & Operations, IDC’s CIO Executive Council

10:45AM - 1:00 PM

Global Virtual Tech Career Event, Co-hosted by IDG and Dice

This is the launch of a unique opportunity for accomplished, highly qualified technology professionals. Co-hosted by IDG and Dice, this event connects skilled individuals with companies and organizations that need them. Those who participate will learn about specific opportunities that may advance their career. They’ll also benefit from the knowledge and guidance provided by technology career experts. Keep in mind this is a live event.

12:30 - 12:50 PM

FutureEdge 50 Awards Ceremony

The 2020 FutureEdge 50 Award Ceremony will recognize 50 winning organizations pushing the edge with new technologies to advance their business for the future. The successor to the Digital Edge 50 awards, the FutureEdge 50 recognizes not only established initiatives driving business success but also early-stage projects pursued for their watershed potential.

1:00 - 1:40 PM

Breakout Sessions

How to Save Time and Money Throughout the Device Lifecycle

Loren Hudziak, Chrome Customer Engineer, Google

Modern technologies can improve the quality of life for IT departments of all sizes throughout the entire lifecycle of a device fleet — from the initial set up of infrastructure, to device provisioning, support and more. Join us for this session to learn more about the ways Chrome Enterprise can streamline the device lifecycle for your business.

How Travelers Uses AI to Accelerate Wildfire Damage Assessment and Claims

Mojgan Lefebvre,  EVP, Chief Technology & Operations Officer, Travelers

A Dow 30 company, Travelers is a leading provider of property and casualty insurance for auto, home and business, and a CIO 100 award-winning organization for 2020. Combining high-resolution aerial imagery with AI convolutional neural networks, they developed an image recognition system that accelerates the process to assess property damage and advance claims for wildfire-affected customers. Join us for this session to learn how it assesses damage to homes and buildings with 95 percent accuracy.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

Adapting the Business with Data: How to Balance Curiosity with Governance

Ben Schein, VP of Data Curiosity, Domo

Agility and openness are often at odds with data governance, and this can stifle an organization’s ability to adapt. Because of this, users need both curiosity in their organization’s data — and confidence in their decisions they make with that data — for it all to flourish. Join Domo VP of Data Curiosity Ben Schein to understand how governance strategies, and balancing curiosity and governance, allow users to not only make the right decisions, but make them in the right way.

Bridging the Digital and Physical Workspaces with Analytics and AI

Sandeep Davé, Chief Digital and Technology Officer, CBRE

Ranked 128 on the Fortune 500, CBRE Group is the world’s largest commercial real estate services and investment firm. To improve the digital workplace environment, CBRE created an enterprise-grade, plug-and-play platform with a collection of workplace services becoming a single access point for workplace occupants. Join CBRE Chief Digital and Technology Officer Sandeep Davé to learn how this Future Edge award-winning tool connects the physical and digital worlds with analytics and AI.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

Value-Driven Innovation in the Cyber-Physical Age

Chandrakant Patel, Chief Engineer and Senior Fellow, HP

Value-driven innovation has never been more critical as individuals, companies and nations wrestle with changing weather patterns, COVID-19, and world-shaping social, economic, and ecological mega-trends. Join us for this session as HP Chief Engineer and Senior Fellow Chandrakant Patel explores these trends and the technology shifts they’re spawning. He’ll outline how organizations can prosper with ingenuity and new products and services that empower creativity, collaboration, and innovation.

Interviewed by: John Gallant, Enterprise Consulting Director, IDG Communications, Inc.

Leveraging AI and Data to Improve Value for Stakeholders

Ajit Naidu, EVP, Head of Asset Management Operations and Technology & Global Corporate Solutions Technology, Nuveen

Ranked 79 on the Fortune 500, TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. To add value, its Nuveen business unit created a responsible investment platform enabling users to include environmental, social and governance factors in their investment decisions. Join TIAA Head of Global Enterprise Technology Services and Nuveen Head of Technology and Operations Ajit Naidu to learn about this Future Edge award winning project.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

1:45 - 1:50 PM

Welcome and Opening Remarks

Location: Palos Verdes Ballroom

Speaker: Chris Ritchie

Chris Ritchie, Vice President, North America, Foundry (formerly IDG Communications)

1:50 - 2:15 PM

Why Inclusion and Mentoring Are Critical to IT and Business Success

Madhuri Andrews, Chief Digital and Information Officer, Jacobs

Madhuri Andrews is a CIO Hall of Fame inductee for 2020 and the Chief Digital and Information Officer at Jacobs, a Fortune 235 professional services provider of consulting, technical, scientific and project delivery for the government and private sector. In a career including experience as an aerospace engineer, she’s developed a passion for mentoring and an inclusive culture. Join us to learn how IT needs to be a co-pilot for the organization, and why listening is a core IT skill set.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

2:15 - 2:35 PM

The Power of Asking: How a Curious Approach to Data Can Transform Your Business

Donald Farmer, Principal, TreeHive Strategy
Jon Harding, Global CIO, Conair Corporation
John Mellor, Chief Strategy Officer, Domo

From understanding the impact of COVID-19, to learning to ask new questions about your organization, data provides the opportunity for curiosity to drive the innovations that will determine success — next year and beyond. Join Domo’s Chief Strategy Officer John Mellor as he  highlights the challenges of 2020 and the role that data will play in moving past them.

2:35 - 2:45 PM

Networking Break

2:45 - 3:10pm

How Decision Science Is Driving Innovation in Agriculture

Jennifer Becker, Global Optimization Lead, Bayer Crop Science
Shrikant Jarugumilli, Head of Decision Science, Connected Virtual Systems, Bayer Crop Science
Naveen Singla, VP, Data Science, Bayer Crop Science

For the past several years, Bayer Crop Science has been working to embed analytics and decision science into every aspect of its business, from full-scale logistics and routing, to demand forecasting and planning, to genetic engineering. Bayer Crop Science’s Naveen Singla, Shrikant Jarugumilli, and Jennifer Becker discuss with senior writer Thor Olavsrud how decision science is altering business processes at Bayer.

Interviewed by: Thor Olavsrud, Senior writer,, IDG Communications, Inc.

3:10 - 3:32 PM

3:45 - 4:10 PM

Moving IT from a Shared Services Function to a Strategic Business Capability

Richard Wiedenbeck, CIO, Ameritas

Richard Wiedenbeck is a CIO Hall of Fame inductee for 2020 and the Chief Information Officer at Ameritas Mutual Holding Company that offers a range of insurance and financial products and services to individuals, families and businesses. As the future of customers, data intelligence, streamlined operations, and work continues to evolve, Richard’s proactive about how IT needs to evolve with them. Join us as we take a hard look at what successful IT needs to look like — and how to get it there.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

4:10 - 4:30 PM

Wanted: Innovation. Needed: Funding. How Your Peers are Achieving Both

Sebastian Grady, President, Rimini Street

Drive innovation while cutting costs? That’s the dueling reality for many companies globally feeling the fallout of delayed and de-prioritized innovation initiatives. While innovation is now required for the survival of many businesses, IT organizations are struggling with competing business wants and budget realities. Hear how IT leaders are using a simple set of questions to reevaluate IT priorities and the actionable strategies they are implementing to reallocate capital and resources to stabilize operations and fuel innovation and growth.

4:30 - 5:00 PM

Live Chat: New CIO Priorities: How is the Landscape Shifting?

IDG research has found that while the pandemic put the brakes on many IT initiatives, it accelerated others. Join Amy Bennett, executive editor of and, for a conversation in the virtual Networking Lounge that explores some key trends driving IT as CIOs shift out of crisis mode. Participants will weigh in on what their organizations are experiencing for a deeper understanding of what’s happening on the front lines of IT.

12:30 - 1:00 PM

CIO 100 Awards Ceremony

The 2020 CIO 100 Awards Ceremony will honor the winning 100 organizations that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. It is an acknowledged mark of enterprise excellence.

1:00 - 1:05 PM

Welcome and Opening Remarks

Location: Palos Verdes Ballroom

Speaker: Chris Ritchie

Chris Ritchie, Vice President, North America, Foundry (formerly IDG Communications)

1:05 - 1:30 PM

The Futurist CIO: Leveraging Innovation as an Adaptive Tool

Philip Armstrong, EVP & Global CIO, Great-West Lifeco

Founded 174 years ago, Great-West Lifeco is an international financial services and insurance company. With $1.6 trillion in assets under management, an adaptive and innovative culture is critical to their success. Join us as EVP and Global CIO Phil Armstrong shares how the organization puts the customer at the center with 3,800 technologists and a $1.4 billion strategic technology investment — and how clouds, algorithms, and modern processing models are driving today’s business strategy.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

1:30 - 1:50 PM

Beyond “Workplace”: Thriving in a Boundless World with a Distributed Workforce

Robert DeVito, Global Director, Customer & Partner Sales Engineering, Google

The future of work came early. The rapid evolution of the workstation from cubicle to open floor plan — and now to remote work — has changed everything about how workforces communicate, collaborate, and stay productive. Join us for this session where you’ll learn how to cultivate a distributed workforce by introducing productive and secure work environments, access to tools that inspire connection and collaboration, and the ability for IT to centrally and remotely manage devices.

1:50 - 2:00 PM

Networking Break

2:00 - 2:25 PM

Digital Innovation Strategy: Pulling a Thread Through the Human Experience

Curt Garner, CTO, Chipotle Mexican Grill

Chipotle Mexican Grill serves responsibly sourced food with wholesome ingredients without artificial colors, flavors or preservatives. Core to this mission is providing access to their unique menu with a frictionless customer experience . Join us for this session as CTO Curt Garner describes Chipotle’s collaborative culture, the role of technology in their business, how well thought out technology design can improve the human experience, and how the pandemic accelerates their digital efforts.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

2:25 - 2:45 PM

A New Normal: The Future of Work

Harry Moseley, Global CIO, Zoom

This has been an unprecedented time for the planet and now we are transitioning to “The Next Normal”. Business leaders are discovering new ways to build a culture of productivity and accommodate remote yet highly productive collaborative teams, all while accelerating growth. In this session, Harry Moseley, Global CIO at Zoom, will share how organizations are successfully adapting and showcase new innovations to support better collaboration and communications.

2:50 - 3:35 PM

Building an Equitable, Diverse and Inclusive Culture: A Workshop for IT Leaders

Kathryn Marston, Group VP, Client Experience & Operations, CIO Executive Council

Equity and inclusion have taken on new workplace urgency in 2020. Disparities in compensation, opportunities, hiring, retention and diversity on a team remain pain points even as organizations make concerted efforts to establish welcoming and equitable environments. This live workshop aims to change that — one IT leader at a time. You’ll work with a small team to surface effective techniques, examine where they fall short, and discuss what you can do today to positively impact your workplace.

3:40 - 4:05 PM

From CIO to CEO: Disrupting an Entire Industry with Technology

Conrad Dias, CEO, LOLC Finance PLC

As Sri Lanka’s largest non-banking financial institution, LOLC Finance delivers innovative financial solutions for an expanding market. CEO, board member and CIO Conrad Dias is experiencing first-hand how today’s CIOs have a unique opportunity to lead an entire business. Join us for this session as we explore how disrupting your own business can lead to disrupting an entire industry, and the importance of navigating and negotiating internally for new product creation.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

4:15 - 6:15pm

Career Opportunities and Insights for Tech Professionals

Many organizations around the world are currently searching for qualified technology professionals. This live recruitment showcase – called the Global Virtual Tech Career Event – is co-hosted by IDG and Dice, a leading technology career hub. It’s a unique opportunity to explore avenues that may advance your career, receive personalized guidance, and gain valuable insight into the marketplace for accomplished technology professionals.

4:15 - 4:45 PM

Live Chat: The Next Normal: Emerging Challenges, New Game Plans

The coronavirus pandemic has disrupted businesses worldwide, but IT resiliency has remained one of the bright spots thanks to the hard work and sparkling leadership of CIOs. Join senior writer Clint Boulton for a discussion in the virtual Networking Lounge on how businesses are preparing for The Next Normal. CIOs will discuss how they plan to tackle emerging challenges in this interactive discussion where you can share your own plans and learn from peers.

12:30 - 1:00 PM

Ones to Watch Awards Ceremony

The 2020 Ones to Watch Awards Ceremony will honor 50 rising technology leaders who have what it takes to become the strategic, C-level business technology executives of tomorrow. An joint initiative by CIO and the CIO Executive Council, the award recognizes professionals who  have not yet reached the C-level, yet have a track record of success, a keen understanding of business goals and routinely go above and beyond in delivering value to their organization

1:00 - 1:05 PM

Welcome and Opening Remarks

Location: Palos Verdes Ballroom

Speaker: Chris Ritchie

Chris Ritchie, Vice President, North America, Foundry (formerly IDG Communications)

1:05 - 1:30 PM

Rethinking Airports to Create a Frictionless, Efficient and Safer Experience

Goutam Kundu, CIO, Metropolitan Washington Airports Authority

The Metropolitan Washington Airports Authority’s mission is to develop, promote, and safely operate Reagan National and Dulles International airports along with the Dulles Toll Road and the Dulles Corridor Metrorail project. The Authority’s CIO Goutam Kundu came aboard to reimagine technology platforms for the future. Join us as we discuss his approach to technology simplification that not only creates a frictionless traveler experience, but’s also expanding to more airports across the country.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

1:30 - 1:45 PM

Data Center Innovation for the Next Decade

Chris Molloy, Distinguished Engineer, Master Inventor, IBM; Member, IBM Academy of Technology

Ever wish you had a crystal ball to see the future of your data center and the technologies that will power it? How should you evolve your IT strategy to incorporate emerging technologies – like hybrid cloud, automation, AI, and machine learning – to be resilient and cost-effective for new work environments? Join IBM Distinguished Engineer and Master Inventor Chris Molloy as he discusses how today’s innovative technologies will empower tomorrow’s sustainable data centers.

1:45 - 2:10 PM

Improving Operational Efficiency with Advanced Analytics

Steve Phillpott, CIO, Western Digital Corp.

Western Digital Corporation is driving innovation to help customers capture, preserve, access and transform an ever-increasing diversity of data. Their SVP and CIO Steve Phillpott– who also heads their digital analytics office — is an expert in leveraging advanced analytics for improved operational efficiency. Join us we discuss how the their integration that brought three companies together paved the needed scale for pandemic demands, and how they maximize the value and use of data.

Interviewed by: Derek Hulitzky, VP, Content Development & Strategy, IDG Communications, Inc. 

2:10 - 2:25 PM

The Importance of Decision Velocity in Powering Change

Ray Wang, Principal Analyst, Founder, and Chairman, Constellation Research

As the CIO’s role continues to evolve, technology has also changed post-pandemic, along with the transformation models now essential to ensure business success. Join us for this session provided by Aerospike as renowned Constellation Research analyst Ray Wang discusses what an innovation reset means for all businesses. You’ll discover how great analytics and insight must be combined with decision velocity to help companies transform faster and drive acceleration in the coming year.

Sponsored by Aerospike

2:25 - 2:50 PM

Strategies for CIOs: Lessons from the Pandemic

Amy Bennett, Executive Editor, and, IDG Communications, Inc.
Clint Boulton, Senior Writer,, IDG Communications, Inc.
Eric Knorr, Editor in Chief, IDG Enterprise
Ken Mingis, Executive Editor, Computerworld, IDG Communications, Inc.

We’re six months into dealing with the upheaval of COVID-19. What have we learned? Computerworld executive editor Ken Mingis leads an informal roundtable with IDG editor in chief Eric Knorr, CIO executive editor Amy Bennett, and senior writer Clint Boulton to offer insights and recount frank conversations with IT leaders – and surface key results from IDG’s CIO Pandemic Business Impact Survey.

2:50 - 3:05 PM

The CIO’s Playbook: Essential Strategies for Leading the Digital Workplace

Marge Breya, EVP, 8×8
Dave Profozich, SVP, Oracle

Almost overnight, companies found their technology strategies and business roadmaps needing immediate change. Today, CIOs and other business leaders find themselves at the crossroads of their previous plans and the new realities of the digital workplace. Join Oracle SVP Dave Profozich and 8×8 EVP and CMO Marge Breya as they outline the key objectives, defining questions, and essential steps to preparing businesses to work from anywhere — and to navigate the new requirements of doing business.

3:05 - 3:35 PM

Using AI Effectively and Responsibly to Protect Consumers and Businesses

Mark Kwapiszeski, Group EVP, Emerging Payment Technology, Mastercard
Ed McLaughlin, President, Operations & Technology, Mastercard

Ranked 294 on the Fortune 500, Mastercard serves 2.5 billion consumers globally as a payments company dedicated to making transactions safe, simple, smart and accessible. A leader in responsible AI use, they leverage agile AI technologies to adapt rule strategies across changing business conditions. Join Mastercard’s Ed McLaughlin, President, Operations & Technology, and Mark Kwapiszeski, Group EVP, Emerging Payment Technology, to learn how their CIO 100 winning project protects customers.

Interviewed by: Maryfran Johnson, CEO, Maryfran Johnson Media

3:35 - 3:50 PM

The Innovation Reset: The Future of the Workplace

Gary Sorrentino, Global Deputy CIO, Zoom

The collaboration market is undergoing significant transformation to support new ways of working. As a business leader, you need to know how to help your organization adapt, thrive, and evolve.  Join this session to hear Zoom’s Global Deputy CIO Gary Sorrentino share Zoom’s perspectives on how to revolutionize the way we work.

4:00 - 4:15 PM

CIO Hall of Fame Awards Ceremony

The 2020 CIO Hall of Fame Award Ceremony will honor the 11 new inductees for their personal leadership and celebrate their outstanding achievement in information technology management. The CIO Hall of Fame honors the men and women whose work has advanced the CIO role and demonstrated sustained business success. Along with their significant career accomplishments in the field of IT, Hall of Fame members have all demonstrated substantial business impact and technology vision within one or more organizations.

4:00 - 4:30 PM

Live Chat: Winning a CIO Award

CIO’s award programs, including the CIO 100, FutureEdge50 and our sister program, CSO50, are a great way to earn recognition for your team’s latest project. Join Anne McCrory, chair of many of these awards programs, to learn what makes a winning entry. Winners are welcome to share their expertise as we give examples from this year’s class. We’d love to see you on the 2021 list!