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11:30am - 11:35am
| AI Leadership Welcoming Remarks
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11:35am - 12:00pm
| The Future of AIAllie K. Miller, former Global Head of Machine Learning for Startups and Venture Capital at AWS and one of the top AI influencers in the world, will be sharing the current and future trends in artificial intelligence and machine learning. In this talk, Allie outlines how these key trends are transforming our everyday lives and serving as a catalyst for transformations in businesses across all sectors. From cybersecurity to large language models, and synthetic data to silicon chips, she will dive into the next few years of AI, why it’s important, what it means, and what you can expect to hear about in the news, at networking events, and incorporated into your favorite products. In this talk, Allie pulls from her experience working in three of the most critical areas of AI—natural language (conversational), computer vision, and data, to share insights on digital transformation and what the future of AI means for your organization.
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12:00pm - 12:30pm
| Live Discussion: What the Future of AI and GenAI Mean for YouWhat questions do you have about security, large language models, natural language and AI? Join us for a real-time, moderated discussion with the AI expert Allie K. Miller that builds on her keynote presentation.
Moderated by:
Anne McCrory, Group Vice President, Customer Experience & Operations, Events, Foundry, an IDG Inc. company
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12:30pm - 12:55pm
| AI-Driven IT Efficiency: Unleashing the Power of Savings and ProductivityIn this session, we embark on a journey into the realm of IT efficiency and cost savings, powered by Artificial Intelligence (AI). While IT departments are expected to grow this year, it doesn’t mean they need to spend more.
Freshworks’ recent survey has unveiled a groundbreaking opportunity: companies in the U.S. can potentially save over $15,000 per IT employee annually by harnessing AI to eliminate repetitive tasks. For large enterprises, this translates to potential savings exceeding $3 million each year. Join us for this keynote session and unlock the limitless potential of AI to revolutionize IT efficiency, elevate productivity, and pave the way for substantial cost savings. It’s time to reimagine the future of your IT department!
David Flesh, Vice President – Product Marketing, Freshworks
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12:55pm - 1:25pm
| Navigating the AI Landscape: Where to Invest to Realize the Greatest GainsThe key to unlocking value using AI is to ensure that you are using the right tools to solve particular problems. This session will cover examples of how to make the most of AI’s potential and will identify the key roles that need to be involved for successful implementation. You will also hear strategies for moving more quickly from pilot programs to integrating AI into business strategies across your organization.
Christopher Boone, Former VP, Global Head of Health Economics and Outcomes Research, AbbVie
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1:25pm - 1:45pm
| Live Discussion: The GPT Game Plan – Governance, People, TechnologyNow it’s your chance to join the conversation with this engaging data visionary and strategist. Bring your questions to this live, moderated discussion.
Christopher Boone, Former VP, Global Head of Health Economics and Outcomes Research, AbbVie
Moderated by:
Beth Kormanik, Event Content Director, Foundry, an IDG Inc. company
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1:45pm - 2:00pm
| How to Get Accurate Responses from Generative AI with Real-Time, Enterprise DataThe possibilities for creating generative AI experiences for the enterprise are endless – from creating new ways to delight customers to developing productivity and cost efficiencies. But implementing these new innovative experiences come with risks for enterprises: privacy and security control, compute and storage costs, hallucinations, and skill gaps. In this session, you’ll learn how to unlock timely, domain-specific, and cost-effective responses from generative AI by searching your proprietary data, while protecting access to sensitive enterprise information.
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2:00pm - 2:20pm
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AI and Cybersecurity: Speed Bumps, Training, and CommunicationIf you are hesitant to embrace AI tools because of cybersecurity concerns, don’t miss this illuminating presentation from Dennis Legori who will explain why the risk of not using AI is greater than the risk of using it. What guardrails should you have in place to ensure AI is used for good and not creating unnecessary risk? How should you be thinking about completing a privacy impact analysis and risk assessment as your use of AI tools evolves? How can security leaders add speed bumps and education to provide caution and risk mitigation as needed? Dennis will share his perspective around these and other important issues you need to consider as you widely adopt AI tools in your organization.
Dennis Legori, Associate Director, Security Awareness & Digital Communications, Carrier
| Unleashing the Power of AI with a Cloud & Data TransformationJoin Yao Morin as she explains how JLL has reinvented itself for the AI era with a cloud and data transformation prepped to make the most of AI. Yao will share her perspective about how organizations can prepare to leverage AI and generative AI to their full potential. She will discuss her experience with this revolutionary technology as an example of how LLMs can provide efficiencies, and why she sees these tools as a game changer in how JLL uses data and information.
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2:20pm - 2:45pm
| Improving IT Service Management with Generative AIEmployees, customers, and IT staff are looking for a more seamless, efficient, consumer-friendly approach to managing service tickets. Freshworks recognizes this trend for both large and smaller organizations with an AI-assisted, self-service approach to ITSM – whether the issues come from workers or the connected machines that support the company. What are best practices for enterprise service management – and how can you reduce support complexity and cost?
David Flesh, Vice President – Product Marketing, Freshworks
Interviewed by:
Charles Pelton, Contributing Editor, CIO, CSO, Network World, Foundry, an IDG Inc. company
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2:45pm - 3:15pm
| Generative AI – Preparing for the Long-Term ImpactRitu Jyoti’s research focuses on the state of enterprise AI efforts and global market trends for the rapidly evolving AI and Machine Learning (ML) innovations and ecosystem. Generative AI is not a fleeting trend but a powerful force that will reshape industries for years to come. This session will review practical applications and guidance for CIOs and CTOs as they take on an overarching leadership role in reshaping their organizations at this pivotal time. It will review business, organization, and technology architecture transformation to help organizations tap into emerging business models and achieve sustainable competitive advantage.
Ritu Jyoti, GVP, AI and Automation Market Research and Advisory Services, Global AI Research Lead, IDC
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3:15pm - 3:45pm
| Innovating at Speed: Control & Risk Management GuidanceInnovating at speed requires ensuring enterprise readiness, from development of a modern technology stack and data program, to identifying and addressing any bottlenecks or barriers that could prevent you from reaching your AI objectives. Control measures and risk management practices need to be developed, communicated, and monitored. Auditing of GenAI results to ensure accuracy, and minimize bias, also need to become standard practice. This discussion will provide guidance to create a checklist of challenges to watch out for so that you can lead effectively through the generative AI disruption with confidence.
Mary Carmichael, Enterprise Risk Management Consultant, Momentum Technology, Member of the ISACA Global Risk Advisory Committee and the ISACA Emerging Trends Working Group
Goh Ser Yoong, Head of Compliance, Advance.AI, ISACA Emerging Trends Working Group Member
Moderated by:
Mary K. Pratt, Contributing Editor, Computerworld/CIO/CSO, Foundry, an IDG Inc. Company
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3:45pm - 3:50pm
| AI Leadership Lightning InsightsJoin us for a series of five-minute market insights geared to solving your biggest challenges.
Elastic AI Assistant presented by Elastic
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3:50pm - 4:15pm
| Enabling Data Access, Scalability and Protection for Generative AIAlly Financial dove headfirst into generative AI at the end of 2022, but not without a comprehensive strategy. This case study session will help you chart your generative AI path forward, while providing information about the precautions necessary to avoid risks such as model hallucinations and bias, data security protections, and how to think through regulatory considerations. Join Sathish as he discusses the decisions Ally made to move quickly and safely, and the three core principles they adopted as they went from forming a working group in early 2023 to shifting a pilot program to production in July.
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Always On
| Always On SessionsRevolutionizing Consumer and Developer Worlds with Generative AI
Matt Rose, Product Marketing Manager, Nexthink
Privacy-First Generative AI in Action
Fireside Chat on the Impact of AI on XDR for Cybersecurity Professionals
Benchmarking: Service Excellence & Efficiency
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Matt Rose, Product Marketing Manager, Nexthink
Ash Kulkarni, CEO, Elastic
Matt Riley, General Manager, Search, Elastic
Anand Raghavan, Senior Director of Engineering, AI, Cisco
Subhashree Veeraraghavan, Manager, Product Marketing, Freshworks
