The impact of accelerated digital transformation and hybrid work means that constantly building the IT team to manually address every issue as it is reported is no longer sustainable. In this session, we will look at an alternative approach: creating an understanding of service delivery across your entire IT estate so you can see—and solve—issues before they disrupt employees’ work. We will look at real-world examples of how IT teams are applying visibility, AI-driven diagnostics, and automated remediation across critical transformation, incident management, and cost management projects.